Coming to a new practice for the first time can feel like admin. It does not have to be. Here is everything reception needs from you, and nothing you do not.
Bring these three things
- Your ID or passport. We need it to open your file correctly.
- Your medical aid card, if you belong to a scheme. The card has your membership number and the scheme's name on it, which is all we need to check your cover.
- A list of any medication you take. The box, the repeat script, or a photo on your phone all work fine.
If you are bringing a child, bring their clinic card if you still have it. It saves us guessing at their vaccination history.
If you are paying privately
You do not need a medical aid to see us. Ask reception about the consultation fee when you book so there are no surprises, and let us know at the desk when you arrive so we can settle the account on the day.
What happens when you arrive
Reception will take your details and open a file. If you are on a medical aid, we submit the claim for you while you are still here, so in most cases you will know before you leave whether the scheme has covered the visit.
You will then wait to be called by one of our doctors. We keep the waiting room moving as best we can, but a patient ahead of you may need more time than expected. If you are in a hurry, tell reception when you arrive and they will let you know how long it looks like being.
Before you come
- Write down what you want to ask. It is very easy to walk out having forgotten the one thing you came for.
- Note when the problem started and what makes it better or worse. Those two answers do most of the diagnostic work.
- If someone else is coming with you, that is fine. Bring them.
If you are not sure whether you need an appointment or you can walk in, give reception a call. Walk-ins are welcome during consulting hours, and booking simply means less waiting.